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FAQS

Our SIMPLY and Dinoshakes products remain unchanged, you can still access the same much loved range of syrups, milkshakes, sauces, smoothies and toppings. Discover the full range.

To request an account with Bold Foods, call 0800 689 5128, and select option 2 (or dial +44 208 634 7020 if you are not calling from within the UK) to speak to our team. 

 

If you don't have an account with us, call 0800 689 5128, or +44 208 634 7020 if you are not calling from within the UK (select option 2) to speak to our team and discuss your requirements.

If you already have an account, email your order to orders@boldfoods.com, along with your account number, delivery address and contact details and we'll get that processed for you.

You can find most of our SIMPLY and Dinoshakes ranges on Amazon UK. We also have several distributors who stock our products. If you would like further information on this, give us a call on 0800 689 5128 or +44 208 634 7020 if calling from outside the UK. Alternatively you can email us at hello@boldfoods.com.

We distribute our products worldwide. For more information, please use the contact us form or call us on +44 208 634 7020.

We have a minimum order requirement of £250. If you are looking to order single units of products then you'll find most of our range on our Amazon UK store.

We accept all major debit cards, credit cards and also bank transfers.
 
We can offer credit terms (subject to approval), please contact our team for more information, you can email: hello@boldfoods.com or call them on 0800 689 5128 or +44 208 634 7020 for non UK residents.

UK parcel orders placed before 13:30 Monday-Friday will be delivered on the next working day (excluding public holidays).

International orders and orders requiring pallet delivery have longer lead times, which may vary depending on the delivery location and order requirements. please contact us if you need a specific delivery date.

Email us at: orders@boldfoods.com or call us on 0800 689 5128 or +44 208 634 7020 if outside the UK.

We expect our couriers to deliver on time and for your order to be correct. However, we understand that sometimes things go wrong and we want to rectify any issues as quickly as possible.

If there is a problem with your delivery or your order, we must be advised within 72 hours of delivery. Please send an email to hello@boldfoods.com, and we will respond to you as quickly as possible. Alternatively, you can call us on 0800 689 5128 and one of the team will help you.

You can send us an email to hello@boldfoods.com or use our contact us form, and we will send you our pricing information. Please let us know what type of business you are, e.g., coffee shop/bar, Wholesaler, Distributor.

We share offers and promotions via our newsletter, sign up to the newsletter to receive promotional emails. 

Please visit the recipes section of our website. We also share all our latest recipes in our newsletters and on social media, so to stay up to date, sign up to our newsletter or follow us on Instagram, Twitter, Facebook or LinkedIn.
Many of our products are suitable for vegan, vegetarian and Halal diets. You can find more detailed information on our product pages.
We attend a number of UK events throughout the year. To find out where we’ll be, please sign up to our newsletter or follow us on Instagram, Twitter, Facebook or LinkedIn.
You can send an email to technical@boldfoods.com and our team can provide technical information on our products.
If you’re interested in developing a product that we don’t currently stock or tailoring one of our products to your specific needs, please send us more details of your requirements using our contact us form and we’ll be in touch to see if we can help.
We are open from 9am - 5pm Monday to Friday excluding UK Bank Holidays, we are also closed between Christmas and New Year.
 
If you want to contact us out of hours you can email us at hello@boldfoods.com, or call us and leave a voicemail and we will get back to you the next working day. 
 
0800 689 5128 or +44 208 634 7020 (non UK residents)
We're always looking for talented people to join the Bold Foods team. You can view our latest job opportunities on our careers page. If there are no suitable vacancies at the moment, we encourage you to check back regularly for new openings.

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